A couple who moved from Regina to Calgary that summer lost everything after a Canadian Leading Van Lines (CLVL) truck carrying their belongings caught fire in transit.
Alveen and Kuldeep Grewal say they entrusted the company with their sentimental belongings and owned goods valued at approximately $ 70,000.
“I was in shock for 15 minutes,” said Alveen. “I have nothing to sit on, nothing to wear and nothing to sleep in.”
The couple say their items should be delivered on August 13th or 14th, but the truck didn’t arrive. After several unsuccessful attempts to obtain information from the company, Alveen said she finally got a call on August 17 that the moving truck caught fire near Maple Creek, Sask.
“You say, ‘All your stuff is burned and nothing can be saved, we’re sorry and someone from our insurance company is going to call you,'” Alveen said.
Alveen says her nightmare got worse here.
She claims that the insurance company Claimspro was not cooperative and eventually told them that the moving company’s insurance would not cover the damage and loss and that they should file with their home insurance
She also says that they have still been billed for the move and that they will not be able to see their belongings until they have paid the amount.
“We have lost everything and the worst is the appraiser for the company,” said Claimspro, instead of offering the money, we have to pay the amount, the entire sum, for their services, which never happened. “
Kuldeep says it was only through their lawyers that they were finally able to see their remains without paying the moving costs.
“I have pictures of everything, all of that stuff. It was all burned, but 75 percent of the stuff wasn’t even there, so what happened to it? ”He said.
OFFER 60 CENTS PER POUND
Kuldeep says there are 10 more families who may be affected by the truck fire and he hopes others will come forward if they reach out to the media.
CTV News was able to reach out to someone else who lost $ 13,000 worth of property in the fiery incident.
Shubham Sharma says he still has not been able to see his belongings because Claimspro is holding his belongings until he has paid the moving fee.
“They won’t tell us the location at all if we don’t pay the money. Personally, I think that’s just lazy, ”said Sharma.
Sharma says the company offered to pay 60 cents a pound for its lost items.
“A television set is $ 1,100 and only costs £ 40. And if they refund 60 cents for £ 40, that’s about $ 24 for a $ 1,000 item, ”he said.
“They assured me that I would be paid really well and I was hoping I would get a lot of money from them, but in the end I got nothing.”
The Grewals say they were offered the same refund as well, but they didn’t accept as they would only get about $ 3,000 for $ 70,000 worth of items.
MAKE SURE THAT INSURANCE IS PROVIDED
Rocco Giordano Scocco, the principal attorney for Scocco Law Professional Corporation, has brought several matters related to the moving industry and says it is still a heavily unregulated sector and consumers need to be careful.
“A best practice is for a moving company to tell a consumer what level of insurance they will be getting and this should be clearly stated,” he said.
“There should be a breakdown of all charges stating that this is the amount of money that has been used on insurance and the consumer should have an upfront idea of how much coverage they should get.”
Canada’s leading Van Lines responded to CTV News in an email by saying, “We believe customers are still being treated” and that “no claims have been denied or denied and the insurers conscientiously with each and every party at this time.”
As for insurance, the company says it bears basic standard moving liability and that it “always recommends customers get extra coverage before moving to make sure they are fully insured” and that “do this in everyone Customer contract stands and “Reservations made available to you at the time of booking and reserving your moves.”
Photos of Alveen and Kuldeep Grewal showing their belongings after a moving truck caught fire. (Contributed_
Despite the company’s guidelines, the Grewals and Sharma said they were told the company had its own insurance and were never advised to buy their own. They also say they weren’t properly guided in going through the agreement.
“They promised they had insurance with the moving company and they usually got cargo insurance for probably a lot of money, not for the victims, just for the company,” Alveen said.
Alveen says while financial loss is devastating, loss of sentimental items hurts more.
“We lost the pictures, we lost the good memories,” she said.
“It’s an emotional crisis for us. It’s the worst nightmare you can imagine. “
The Grewals are seeking justice and want to speak to other families who may be affected by the truck fire.
Contact [email protected] if your family is concerned.
Scocco shared tips on hiring a moving company, including:
- Verify that the company is a member of the Canadian Association of Movers (CAM).
- If they are not part of CAM, before moving, make sure the moving companies make an effort to verify the size of your shipment via video tour of your home or a personal tour of your home for a size assessment;
- Take a look at the google reviews and do a thorough search of the company.
- Check the BBB for the company;
- On the day of the move, ask the moving company for the tare weight slip. This is the empty truck weight certificate that will help you get an accurate weight of your goods;
- Make sure the moving companies do a full inventory of your property on the day of the move and;
- Make sure the moving company informs you of the level of insurance they will get before moving your goods.