USAG Daegu assists soldiers with smooth movements in South Korea during busy PCS season | items


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CAMP WALKER, Republic of Korea – In order to reduce as much uncertainty as possible during permanent station rotation (PCS) in South Korea and installations around the world, the Army has tools to make a PCS more convenient, predictable and easy to use. Improvements to make this year’s moves easier include updates to the Army PCS Move app, higher reimbursements for personally procured moves (PPMs), more quality assurance inspectors, and a longer claim filing window.

USAG Daegu has up-to-date information, resources, and services to help make your family transition as smooth as possible. Smooth Move briefings are offered Wednesdays from 1 p.m. to 2 p.m. by Army Community Service at Camp Walker’s Soldier Support Center. “Moving is a part of life and we do everything we can to protect our most valuable asset – our employees,” said Robin Sherrod, director of the USG Daegu Army Community Service. “The briefing covers reintegration, payment entitlements, traveling with children and pets, shipping unaccompanied luggage, housewares and vehicles. Family members and civilians are always invited to come and it is mandatory for E-6s and below. “

Orientations for novice spouses are offered every second Thursday of the month and orientations for novice soldiers are held every second Tuesday.

The Army PCS Move app, which can be downloaded for free from the Google Play Store for Android devices and the Apple App Store for iOS devices, provides information on financial management, permissions, relocation types, planning, scheduling and claims processing. In addition, it offers practical advice, links and interactive features to make the PCS move a smooth experience.

The new “live chat” function connects soldiers with a live customer service representative at the push of a button. The chat function creates a communication log between the caller and the agent that can be downloaded for recording.

Because every move has unique needs and requirements, Military One Source offers smooth moves strategies, moving assistance and personalized support that can be found on their website. Their 24/7 hotline – 1.833.645.6683 – has customer support agents who can provide assistance and answer questions. The Army also released three household goods claims claims videos that are on the Army PCS Move app to provide answers to common questions.

The Army’s new reimbursements and allowances policy reimburses personally-procured removals up to 100% of the cost the government would cost to use an industry provider, permanently changing the common travel regulation.

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